Connection to the shop
| Message or symptom | Solution |
|---|---|
| A feature is grayed out: "Requires updating the psmanager module" | Download the up-to-date module from the app and upload it in the back office (it replaces the old one) |
| The connection test fails with the Admin API | The PrestaShop 9 Admin API requires HTTPS: check the shop address (https://) and the certificate |
| The "Connecter One Shop Manager" button does not open the app | Use "Copier le lien" (Copy link) under the module's code, then paste it into the app |
| Development shop with a self-signed certificate or protected by a password | In the profile: "accept a self-signed certificate" and "Password-protected site" |
Synchronization
| Message or symptom | Solution |
|---|---|
| "Data needs refreshing" on the dashboard | Click "Sync"; the catalog then the sales are updated |
| Figures inconsistent with the back office | "Full resync" rebuilds the local cache |
| "Offline" in the sidebar | Changes wait in the Send queue and will go out when the connection returns |
| A line comes back "in conflict" | The product has changed on the shop since the sync: check the current value, then rerun from the log |
License and payment
| Message or symptom | Solution |
|---|---|
| "Online purchase is not open yet" | Write to contact@oneshopmanager.com to get a key |
| "License server unreachable" | Check the Internet connection; without contact with the server, the license remains valid for up to 7 days |
| "Update not covered" | Renew one year of updates, or reinstall a version released before the end of your updates |
| One computer too many (more than 3) | Release an old computer from the customer account |
Order picking
| Message or symptom | Solution |
|---|---|
| "Mark as shipped" stays grayed out | The parcel check is not finished: scan each item, or use +1 per line or "Everything is in the parcel" |
| An order is "Being picked" on another computer | It is locked by that computer; the lock is released when it leaves picking, or on its own after 2 hours without activity |
Still stuck?
Write to contact@oneshopmanager.com with the app version (shown at the bottom of the sidebar), the PrestaShop version and the exact message.