PrestaShop customers: score, levels and groups

A score and a level for every customer

The score is computed on your data, comparing each customer with the rest of your base:

• revenue net of refunds and number of orders;
• recency of the last order;
• minus refunds and support messages beyond one per order.

The customer page details net revenue, the amount refunded, the number of returns and of support threads.

See who bought a product

The Customers by product view answers "Who bought this product?":

• combination bought and period in one click;
• share of new and returning customers, customer age, level of each buyer;
• quick filters (bought again, valid orders only) and sorting;
• selection of the buyers to put them in a group or export them.

Group, notify, export

• Ready-made views: new customers, no purchase in 6 months, inactive for 12 months, a single order, more than 3 orders, newsletter subscribers.
• Filter by level and advanced filter, combined with search and group.
• "Select the filtered customers", then Groups…: check to add, uncheck to remove, with a preview of the changes.
• Newsletter turned on or off in bulk, emails copied, CSV export.
• Every change can be undone from the log.

With the assistant

You ask, it prepares, you approve:

• "My 50 best customers this year": it prepares the table, which you save in My tables.
• "Customers who bought in the Sweaters category in the last 3 months": it builds the table in My tables; you select these customers and put them in a group.
• "Find the orders of marie@example.com": it lists them with their status and amount.

See the AI assistant.

Frequently asked questions

Learn more

• Previous module: promotions.
• Next module: orders and picking.
• Customer service, with the customer page next to the message.